TID rollover: Check your electricity meter status

The City has assured residents using prepaid electricity meters that if they have consistently purchased electricity, their meters have already been upgraded and will operate normally despite the upcoming TID (Token Identifier) rollover.Thank you for reading this post, don't forget to subscribe!

By 20:24 on November 24, all prepaid electricity meters must be upgraded to Key Revision Number 2 (KRN 2). After this time, tokens will not work on unupgraded meters, potentially leaving households without electricity.

The City reports that it has reached its target, updating 100% of actively used meters. However, residents unsure of their meter’s status are urged to verify it before contacting the City.

How to Check Your Meter’s Status

To check whether your meter has been upgraded, follow these steps based on the first two digits of your meter number and its make:

• Landis & Gyr (Prefix 07): Enter i057, then press Enter.
  • If not updated: Displays 1.
  • If updated: Displays 2.
• Landis & Gyr PLC (Prefix 07): Enter i057, then press Enter.
  • If not updated: Displays 1 2.
  • If updated: Displays 2 2.
• Conlog RF (Prefix 04): Enter #005#, then press Enter.
  • If not updated: Displays 1.
  • If updated: Displays 2.
• Hexing PLC (Prefix 14): Enter 873, then press Enter.
  • If not updated: Displays 1.
  • If updated: Displays 2.
• Itron PLC (Prefix 016): Enter 005, then press Enter.
  • If not updated: Displays 1 2.
  • If updated: Displays 2 2.
• Sanxing PLC (Prefix 45): Enter 005, then press Enter.
  • If not updated: Displays 1 2.
  • If updated: Displays 2 2.

What to Do If Your Meter Is Not Updated

If your meter displays a 1 or 1 2, it has not been upgraded. Residents should collect a set of Keychange tokens from their nearest Energy Department office to complete the update.

Failure to upgrade will prevent you from loading electricity tokens, effectively rendering your meter inoperable.

Need Assistance?

Residents needing further assistance can contact the City’s call centre at 0860 543 000.

ALSO READ: WATCH: Mayoral imbizo met with despondency

ALSO READ: Emzimkhulu Primary School gains champion title at the coding and robotics competition